Online Orders, Shipping & Return Policies – Shop Ausmosis Swim Btq

Online Orders, Shipping & Return Policies

      • Available Options

        We aim to continue to provide you with a fair online return policy so you can find your perfect fit! We kindly ask you respect these policies and shop carefully! Please review all our guidelines before you check out!

        •  Exchange
        • Store Credit
        • Refund
      • Merchandise must be unworn, unwashed, undamaged, unused and unsoiled.
      • Sanitary strips, manufacturer tags, and any other applicable accessories must be in-tact and untampered with
      •  Guidelines
    • Full Priced Items purchased online are eligible for refunds within 7 days of receiving your order.
    • Promo or Sale items are final sale
    • Swim is always final Sale 
    • Beauty and accessories are final sale 
    • Masks are final sale.
    • If you exchange for size or another item, shipping fees will be added and must be paid before your exchange is shipped.
    • Maximum of one exchange per order.
    • Store credits used during a second exchange will be deducted from the return.
    • Note
    • Merchandise soiled, mishandled, abused, laundered or missing tags is subject to refusal and will be returned at the customer’s expense.
    • Sale products are FINAL sale and non-refundable. Shipping & Handling charges are not refundable.
    • We do not reimburse your shipping charges for returns & exchanges.
    • Store credit may not be used for shipping charges.
    • Returns & exchanges are processed within seven (7) business days.
    • You will receive an email notification once your return or exchange has been processed.

 

  • Steps to Return & Exchange
    • Read the Return & Exchange Policy (above) to be sure your purchase meets the eligible Return & Exchange requirements.

    • If you believe you are eligible for a Return/Exchange, please submit a return/exchange request form online.
    • Safely package and ship the merchandise within seven (7) days of receiving your shipment to:
    • OR RETURN TO THE STORE IN PERSON:
    • AUSmosis Swim Btq
    • 100 4th Ave , St Catharines ON, L2S 3P2
    • Unit 22
    • Please include the packing slip and note which return option you prefer as well as a reason why. Ausmosis is not responsible for lost or misdirected items. We strongly recommend that you obtain tracking or delivery confirmation for your package.
  • For returns from outside of Canada:
    • Shipments sent from outside of Canada must be processed by the courier as “Canadian goods returning back to Canada” to avoid customs/duties charges. If there is a customs/duties charge because you did not follow instructions to send back Canadian goods we will unfortunately have deduct the cost of customs from your refund.

    Processing Returns & Exchanges

    • If we receive your package within due time, your return will be inspected and processed for a store credit or refund.
    • You will receive an email notification to the address used upon checking out once your return or exchange has been processed.
    • Please allow 5-7 business days from the return arrival date to receive notification on your return status.

    Shipping Costs

    • Return shipping is not refunded on returns or store credit transactions.
    • Customs charges incurred for returns will be billed to the customer.
    • Domestic and International return shipping is also not refunded, and is paid for by the customer, not by Ausmosis Swim Btq

    Defective Items

    • At Ausmosis our customers experience and satisfaction is priority. Defective items should be reported to customer service immediately (before returning) to ensure your refund or exchange is properly processed.

    Additional Questions

    For any additional questions concerning returns, please feel free to email us at Darryl@ausmosis.ca and we will happy to assist you.